About Us:
.We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.
Key Responsibilities:
- Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
- Provide accurate and timely information regarding our products/services.
- Resolve customer complaints and concerns with a focus on customer satisfaction.
- Assist in processing orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues or escalate complex cases when necessary.
- Ensure all service level agreements (SLAs) and targets are met within the stipulated time.
- Provide feedback to management regarding recurring customer issues or potential improvements in processes.
Required Skills & Qualifications:
- Fluent in both English and Chinese (written and spoken).
- Proven customer service experience, preferably in a remote setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and work independently in a remote environment.
- Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
Job Types: Full-time, Part-time
Pay: RM1,516.45 - RM5,851.98 per month
Expected hours: 8 per week
Language:
- Mandarin (Required)
- English (Required)
- Chinese (Required)